Privacy Policy

This Privacy Notice describes our current policies and practices regarding personal data collected directly from you and/or through our Online Services. The term "personal data" refers to personally identifiable information about you.

This Privacy Notice applies to the operation of our Digital Onboarding Demo mobile application ("TOPPAN Security – Digital Onboarding Demo") and any related web-based portal that directly links to this notice. The application is intended strictly for internal demonstration, evaluation, testing, and product validation purposes. It is not connected to any live banking system, financial institution, or production environment.

We provide digital onboarding and identity verification functionality through our Digital Onboarding Platform ("Online Services") for demonstration, evaluation, and testing purposes. These services may include document capture and verification, including OCR and NFC reading where applicable; facial recognition and biometric matching; liveness detection; AML screening simulations; risk-scoring demonstrations; and fraud-prevention feature simulations.

The Digital Onboarding Demo mobile application is used solely for internal demo and testing purposes. By downloading and accessing the application and providing identity documents, biometric data such as facial images, and other personal information, you acknowledge that your personal data will be processed by TOPPAN Security exclusively for demo, evaluation, troubleshooting, product validation, system security, and service-improvement purposes. No onboarding decisions are transmitted to a financial institution or third party through this Demo application.

Your access data and demo records may be retained for audit, testing, compliance, fraud-prevention simulation, dispute resolution, system security, reporting, and product-development purposes, as applicable.

TOPPAN Security continually improves its methods of communication and adds functionality and features to existing services. Because of these ongoing changes, changes in the law, and the changing nature of technology, our data practices may change. We encourage you to review this Privacy Notice periodically within the Digital Onboarding Demo application.

TOPPAN Security acts as a data controller when you use the Digital Onboarding Demo Platform. We may collect personal data necessary to demonstrate identity-verification functionality, including your full name, date of birth, nationality, residential address, identification-document details, facial image and biometric data, device information, and contact details where required. We process this data strictly for demonstration, testing, troubleshooting, security monitoring, compliance obligations, and product-improvement purposes.

TOPPAN Security retains personal data only for as long as necessary to fulfill the stated demo and testing purposes or as legally required, and then securely destroys it.

When personal data is no longer necessary or relevant for its stated purpose or to fulfill a legal or business requirement, TOPPAN Security will physically or electronically erase it.

We take sensible precautions to protect the information we collect, including physical, technical, and organizational procedures designed to safeguard information from loss, misuse, unauthorized access, or disclosure. Access to this information is protected both online and offline.

We may use technology to collect anonymous information about the use of our Online Services. For example, our servers may automatically log pages viewed, IP addresses, device types, and operating systems. This technology does not identify you personally; it enables us to compile usage statistics and improve system performance and stability.

We may use temporary "cookies" or similar technologies that remain in your browser until it is closed. Cookies by themselves cannot discover a user’s identity. A cookie is a small piece of information sent to your browser and stored on your device. Cookies do not damage your device, and you can set your browser to notify you when you receive one so you can decide whether to accept it.

TOPPAN Security may host and process data in secure data centers in multiple jurisdictions for demo and testing purposes. When personal data is transferred across borders, appropriate safeguards are implemented in accordance with applicable data-protection laws.

We regularly review how we meet our privacy objectives. If you have questions, requests, or complaints about our privacy practices, contact info@toppansecurity.com. If we do not acknowledge or resolve a complaint in a timely manner, we agree to participate in dispute-resolution procedures established by the Hong Kong Mediation Center. If necessary, you may submit a complaint at Hong Kong Mediation Center. Under certain conditions, you may invoke binding arbitration.

Any dispute arising from or connected with this Privacy Notice shall be submitted to the Hong Kong Mediation Center for mediation under the Center Mediation Rules in effect at the time.

To exercise your data-protection rights, including access, correction, or deletion, contact info@toppansecurity.com.

This Privacy Notice describes our current policies and practices regarding personal data collected directly from you and/or through our Online Services and the website’s contact form. The term "personal data" refers to personally identifiable information about you.

This notice applies to our Online Services through the iDenFace™ Authenticator and iDenKey™ apps, which link directly to this notice.

We provide digital identity verification and authentication through our proprietary iDenFace™ and iDenKey™ tools ("Online Services"). These services are available through the iDenFace™ SDK and iDenKey™ SDK. By accessing the apps and providing personal information through the Online Services, you agree to the use of your personal data and contact information in accordance with this Privacy Notice.

We may contact you regarding updates, modifications, and additional service offerings. Access records may be retained and used for support, transition, maintenance, service improvements, technical development, and compliance with reporting, audit, and data-retention requirements.

TOPPAN Security continually improves its methods of communication and adds functionality and features to existing services. Because of these ongoing changes, changes in the law, and the changing nature of technology, our data practices may change. We encourage you to review this page frequently and whenever you submit personal information through our Online Services.

From time to time, TOPPAN Security may need to process data that you uploaded, stored, or shared with us for troubleshooting or for the development or improvement of our Online Services, internally or with trusted partners. TOPPAN Security does not review or analyze the content of that data. It may, however, contain personal data that we use or process to support troubleshooting, development, or improvement.

When you use our products and services or request information, we may request personal data such as your name, an uploaded photo of your face, address, email address, and telephone number. We may also request demographic information to provide a personalized service. The information you provide is stored manually or electronically in our databases.

TOPPAN Security retains personal data only for as long as necessary to fulfill the stated purposes or as legally required, and then securely destroys it.

When personal data is no longer necessary or relevant for its stated purpose or to fulfill a legal or business requirement, TOPPAN Security will physically or electronically erase it.

We take sensible precautions to protect the information we collect, including physical, technical, and organizational procedures designed to safeguard information from loss, misuse, unauthorized access, or disclosure. Access is protected both online and offline.

We use technology to collect anonymous information about Online Services usage. For example, our web server may log pages viewed, IP addresses, and browser types. This technology does not identify you personally; it enables us to compile usage statistics.

Our Online Services contain hyperlinks to other pages within the services. We may track how often these links are used and which pages users choose to view.

We may use temporary "cookies" that remain in your browser until it is closed. Cookies by themselves cannot discover a user’s identity. A cookie is a small piece of information sent to your browser and stored on your device. Cookies do not damage your device, and you can set your browser to notify you when you receive one so you can decide whether to accept it.

We regularly review how we meet our privacy objectives. If you have questions, requests, or complaints about our privacy practices, contact info@toppansecurity.com. If we do not acknowledge or resolve a complaint in a timely manner, we agree to participate in dispute-resolution procedures established by the Hong Kong Mediation Center. If necessary, you may submit a complaint at Hong Kong Mediation Center. Under certain conditions, you may invoke binding arbitration.

Any dispute arising from or connected with this Privacy Notice shall be submitted to the Hong Kong Mediation Center for mediation under the Center Mediation Rules in effect at the time.

This Privacy Notice may be updated from time to time for any reason. You should consult it regularly through the Application. By continuing to use the Application after notification of a change, you acknowledge and accept the change.

When you install and use the Application, we do not collect any data.

If we need to collect information or access parts of your device, we will first inform you and/or ask for your consent, as applicable. The data will be used only in accordance with this Privacy Notice.

Enabling Location Services on the device is voluntary and necessary for BLE data transfer. We do not collect precise real-time location information from the device.

Location Services help the device optimize the Application’s ability to communicate with readers using the BLE communication protocol. The Application accesses, but does not store, your device’s location data to determine your current location when presenting a Mobile ID to a reader.

The user may trigger the Application to connect to the internet in the following circumstances:

Third parties do not see or have access to information obtained by the Application.

You can stop the Application from collecting or accessing information by uninstalling it using the standard process on your mobile device, mobile application marketplace, or network.

Requests to manage your information should be directed to the TOPPAN Security Customer, which is the controller of your data.

We do not knowingly use the Application to solicit data from or market to children under 13. If a parent or guardian becomes aware that a child has provided information without consent, contact info@toppansecurity.com. We will delete the information from our files within a reasonable time.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards for information we process and maintain. We limit access to authorized employees and contractors who need it to operate, develop, or improve the Application.

Although we endeavor to provide reasonable security for the information we process and maintain, no security system can prevent every potential security breach.

If you are in the European Union, TOPPAN Security is the processor of your personal information and provides a service to a TOPPAN Security Customer. Under certain circumstances, data-protection law gives you the following rights:

TOPPAN Security may process personal information relating to individuals in the European Union and transfer it from the EU under data-processing agreements based on the EU Standard Contractual Clauses. We apply safeguards in accordance with applicable law. Data collected in the EU and European Economic Area ("EEA") may be stored, processed, or transferred outside the EEA.

If you are based in the EU, you can file a complaint with the supervisory authority in your Member State. For example, users in Ireland can file a complaint with the Data Protection Commission.

This Privacy Notice may be updated from time to time for any reason. You should consult it regularly through TOPPAN Wallet. By continuing to use TOPPAN Wallet after notification of a change, you acknowledge and accept the change.

When you install and use TOPPAN Wallet, we do not collect any data.

If we need to collect information or access parts of your device, we will first inform you and/or ask for your consent, as applicable. The data will be used only in accordance with this Privacy Notice.

Enabling Location Services on the device is voluntary and necessary for BLE data transfer. We do not collect precise real-time location information from the device.

Location Services help the device optimize the App’s ability to communicate with readers using the BLE communication protocol. The App accesses, but does not store, your device’s location data to determine your current location when presenting a Mobile ID to a reader.

The user may trigger the App to connect to the internet in the following circumstances:

Third parties do not see or have access to information obtained by TOPPAN Wallet.

You can stop TOPPAN Wallet from collecting or accessing information by uninstalling it using the standard process on your mobile device, mobile application marketplace, or network.

Requests to manage your information should be directed to the TOPPAN Security Customer, which is the controller of your data.

We do not knowingly use TOPPAN Wallet to solicit data from or market to children under 13. If a parent or guardian becomes aware that a child has provided information without consent, contact info@toppansecurity.com. We will delete the information from our files within a reasonable time.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards for information we process and maintain. We limit access to authorized employees and contractors who need it to operate, develop, or improve the App.

Although we endeavor to provide reasonable security for the information we process and maintain, no security system can prevent every potential security breach.

If you are in the European Union, TOPPAN Security is the processor of your personal information and provides a service to a TOPPAN Security Customer. Under certain circumstances, data-protection law gives you the following rights:

TOPPAN Security may process personal information relating to individuals in the European Union and transfer it from the EU under data-processing agreements based on the EU Standard Contractual Clauses. We apply safeguards in accordance with applicable law. Data collected in the EU and European Economic Area ("EEA") may be stored, processed, or transferred outside the EEA.

If you are based in the EU, you can file a complaint with the supervisory authority in your Member State. For example, users in Ireland can file a complaint with the Data Protection Commission.