Business Analyst

 

Job Title: Business Analyst               Prepared By: 

Department: Software Solutions       Reports To: BA Team Lead

Location: Malta

 

Summary

This role is responsible for providing high quality business and technical analysis services in relation to the Citizen Identification business.

 

Duties and Responsibilities include the following. Other duties may be assigned.

Report to Business Analysis Team lead of Toppan Security to support:

• Solution design & management – to gather business and technical requirements for software solutions by demonstrating excellent communication and stakeholder management skills, hosting workshops, and applying other requirements elicitation techniques where necessary. Producing, maintaining, and taking ownership of all analysis deliverables required within software development projects following an established agile development methodology. Creating process flows, wireframes, mock-ups, and other materials to remove ambiguity and support requirement definitions.
• Pre-sales & bid support – to identify, formulate system solutions for potential opportunities including proposal preparation and technical pre-sales supports. Technical proposals would involve high-level process design & customer journeys, implementation recommendations, to support the overall bidding strategies and submission. Technical pre-sales support will include technical consultancy, defining technical requirements, demo and/or proof-of-concepts to potential customers or partners to facilitate sales activities.
• System product development – build and maintain strong and effective working relationships with Product Owners to allow you to build, manage, and prioritize software product backlogs effectively. Liaise with product marketing team in defining the identity solutions’ product roadmap and participate in system product development to build/enhance the specified products in-accordance to the roadmap. Build and persist Subject Matter Expertise in Toppan software products and services and use that knowledge effectively in analysis and design assignments.

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience          

• At least 3 years’ experience of working in a Business Analyst role.
• At least 1 year’ experience of working as an analyst in an Agile / Scrum environment.
• Able to demonstrate a strong knowledge and understanding of the Scrum development process (Product backlog development and management experience is essential).
• Able to demonstrate a strong knowledge and understanding of analysis techniques and associated deliverables.
• Able to demonstrate an understanding of complex web based, client server / n-tier solutions, database systems with at least some knowledge of SQL server.
• Knowledge / understanding of Service Orientated Architecture and web services.
• Experience and capability of providing excellent customer service.
• Ideally hold a BCS (ISEB) (business analysis) accreditation / diploma (or equivalent) or be working towards that objective.
• Experience in system development lifecycle and system integration is highly preferred
• Experience in software products design, development and management is highly preferred
• Experience in secured issuance of electronic documents like national ID, driving license and passport is highly preferred
• Experience in information security using electronic documents, cryptography and PKI is highly preferred
• Experience with development teams to ensure development pipelines in Azure DevOps meet business requirements.

 

Communication Skills

• Ability to effectively communicate in the English language verbally and in writing across a diverse audience of both internal and external stakeholders.
• Ability to communicate complex and abstract concepts to both technical and non-technical audiences.
• Able to build strong and effective working relationships both internally and in unfamiliar surroundings.
• Proficient in communication with cross regional teams.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Articulate and persuasive and can communicate to a broad range of technical and non-technical staff.
• Demonstrates excellent negotiation skills.

 

Analysis Skills

• Ability to perform gap analysis of ‘As-Is’ systems and processes against ‘To-Be’ systems and processes.
• Ability to create process flows, customer journeys, and use cases.
• Proficient at eliciting and documenting requirements.
• Proficient at creating and maintaining traceability matrices.
• Proactive & problem-solving oriented.

 

 

Organizational Skills

• Meet business needs and priorities by managing own workload, being flexible, adaptable, and using excellent planning and prioritization skills.
• Able to handle and manage multiple competing priorities in a fast-paced environment.
• Maintains a strong attention to detail in high-pressure situations.

 

Computer Skills

• Proficient in Azure DevOps is desirable.
• Proficient in Jira is desirable.
• Proficient in Microsoft Office suite is required.

 

Team Working Skills

• Work closely with architecture to develop solution designs that are in alignment with functional and non-functional requirements for customer projects.
• Work closely with product owner and architecture to design solutions that meet business objectives and software product and services architectural roadmaps / direction.
• Able to form a highly effective member of an organized high performing team, proactively reducing conflict to improve performance.
• Demonstrates positive and effective interpersonal skills.
• Give and receive constructive criticism.
• Value and respect others and their opinions.
• Able to work with, and relate to, a wide variety of people.

 

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Employee works primarily in an office environment, with in a well-ventilated area, and is exposed to moderate noise levels.

 

Work Requirements

• Must be legally eligible to work in European Union (EU) countries.
• Compliance to all relevant Toppan Security policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Travel and fieldwork including international travel; therefore employee must possess or can acquire a valid passport.
• Must be willing to spend a percentage of time travelling internationally.