Customer Service Representative

We are seeking a dedicated and proactive Customer Service Representative to provide excellent service, ensure customer satisfaction, and meet company goals. You will manage order processing, invoicing, and delivery, making sure everything is completed on time. You will also handle customer feedback, resolve complaints, and work with the sales and finance teams . Your role will help maintain high service standards and build strong customer relationships.

Key Responsibilities:

Order Management:

• Oversee daily tasks related to order processing, invoicing, delivery, and follow-up, ensuring alignment with business objectives.
• Collaborate with cross-functional teams to manage orders, ensuring timely and accurate product production and delivery.
• Create and manage both sales and internal orders.

Customer Delivery:

• Ensure timely delivery of products and effectively communicate expected delivery dates to both customers and the sales team.

Client Complaint Management:

• Act as the primary point of contact for customer feedback, addressing concerns and working towards continuous improvement of services.
• Escalate client complaints to the appropriate teams for prompt resolution.

Follow-Up:

• Provide assistance to the sales and finance teams in the collection of payments.
• Prepare and maintain relevant reports for tracking and monitoring.

Qualifications:

• Bachelor’s degree in any field.
• Preferably 2-3 years of experience in a similar customer service role.
• Proficiency in both spoken and written English is required, with knowledge of additional languages such as Spanish and Turkish considered a plus.
• Proficiency in Microsoft Office and CRM/ERP systems.
• Ability to work effectively within a complex production environment.
• Good problem-solving skills and attention to detail.
• A quick learner who can adapt in a fast-paced setting while ensuring quality & efficiency.

If you meet the above qualifications, please submit your CV to hr-ae@toppansecurity.com, with “Customer Service” mentioned in the subject line.

Due to the high volume of applications, only shortlisted candidates will be contacted for an interview.